Refunds & replacement
Operating draft · last revised 2026
Before the season starts
If you cancel within 14 days of adopting and before the farmer has begun season-specific work on your tree, the adoption is refunded in full.
After the season starts
Once care work has begun, the adoption is not refundable, because the money has already been spent on inputs and labour. The adoption continues to its term and you keep your claim on the harvest.
If the tree fails
If an adopted tree dies or becomes unproductive during the term through no fault of yours, we reassign your adoption to an equivalent tree on the same farm, or a nearby partner farm, for the remainder of the term at no cost. If you would rather not be reassigned, we refund you in full instead.
If the season produces no fruit
If your tree has produced no fruit for you by the end of its fruiting window, we refund your adoption in full to the payment method you used. We do not hold your money against a future season and we do not issue credit in place of a refund. Your farmer is paid in stages across the season precisely so that this promise can be kept.
If the harvest is smaller than estimated
Where a season yields substantially less than the recorded estimate because of weather, pest or disease, but fruit does reach you, you may choose a pro-rata credit against your next adoption, or reassignment as above. Agricultural risk is real and we do not pretend otherwise.
Delivery problems
Produce that arrives damaged or spoiled is replaced from the same tree where stock remains, or credited. Report it within 48 hours of delivery with photographs.
How to raise a claim
Write to support@adotree.com with your tree ID or order reference. Claims are answered within five working days.